Hotel Cielo - Playa del Carmen
Mexico offers a captivating mix of ancient history, natural wonders, and cultural vibrancy. Visit iconic Mayan sites like Chichen Itza, swim in the turquoise cenotes of Yucatán, or stroll the colonial streets of Oaxaca. Accommodations range from luxurious beach resorts along the Riviera Maya to charming haciendas in the heart of Mexican towns. Delight in rich local cuisine, vibrant art, and music traditions. Discover Mexico’s warmth, rich heritage, and stunning landscapes on journey.
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Hotel Cielo
Playa del Carmen Calle 4 entre la 5ª y 10ª Avenida
No. of rooms
18
WiFi
Rooms for singles
We speak
ES
8.0/10
No. of rooms
18
WiFi
Rooms for singles
We speak
ES
8.0/10
Well located in the Centro district of Playa del Carmen, Hotel Cielo is located 200 metres from ADO International Bus Station, 500 metres from Playa del Carmen Maritime Terminal and 3.3 km from Church of Guadalupe. With a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 200 metres from Playa del Carmen Beach, and within less than 1 km of the city centre.
Each room has a flat-screen TV, and certain rooms at the hotel have a city view.
Speaking English and Spanish at the 24-hour front desk, staff are willing to help at any time of the day.
Xel Ha is 47 km from Hotel Cielo, while Kantenah Bay is 33 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Double Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
Basic Triple Room. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
Quadruple Room. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
King Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
King Room with Balcony. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed. ;
Family Room with Balcony. This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds. ;
Family Room with Balcony. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Safety deposit box
Contactless check-in/check-out
Guest accommodation is disinfected between stays
Fire extinguishers
Fruitsadditional charge
CCTV in common areas
Hand sanitizer in guest accommodation and key areas
Terrace
Non-smoking throughout
Breakfast takeaway containers
Guests have the option to cancel any cleaning services for their accommodation during their stay
Daily housekeeping
Meeting/banquet facilitiesadditional charge
Staff follow all safety protocols as directed by local authorities
Shuttle service
WiFi
Physical distancing rules followed
Physical distancing in dining areas
Cashless payment available
Shuttle service (additional charge)
All plates, cutlery, glasses and other tableware have been sanitized
24-hour security
Key access
Free WiFi
Delivered food is securely covered
Process in place to check health of guests
Thermometers for guests provided by property
Food can be delivered to guest accommodation
24-hour front desk
WiFi available in all areas
Family rooms
Use of cleaning chemicals that are effective against Coronavirus
First aid kit available
Concierge service
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation sealed after cleaning
Air conditioning
Airport shuttle (additional charge)
Access to health care professionals
Luggage storage
Shared stationery such as printed menus, magazines, pens, and paper removed
Sun terrace
Happy houradditional charge
Screens or physical barriers placed between staff and guests in appropriate areas
Smoke alarms
Car hire
CCTV outside property
Non-smoking rooms
Airport shuttle
Internet services
Tour desk
Wine/champagneadditional charge
Outdoor furniture
